The Role of Digital Transformation in Improving the Quality of Work life: Empirical Case Study of the Egyptian Electricity Holding Company

Recently, digital transformation has become one of the most important challenges that face all governmental institutions. The public sector in Egypt has witnessed significant digital transformation, which helps the governmental institutions improve the quality of services and enhance the quality of work life which has become an essential issue for any institution. The main objective of this research is to find out new methods to improve the quality of work life in public sector enterprises in general, and evaluate the current situation in the Egyptian Electricity Holding Company (EEHC) in particular, through an investigation of the role of digital transformation. The researcher applied an empirical study on the EEHC, as it is considered one of the key elements for sustainable development in Egypt. Additionally, the research seeks to keep up with the latest global changes in technology. The methodology adopted is both descriptive/analytical, which is found in the theoretical part, and quantitative, found in the empirical part. The survey was distributed to 250 EEHC employees in January 2023. The most important findings of this research are the positive and significant relationship between digital transformation and the quality of work life, as well as the highest significant positive impact of digital transformation on compensation and rewards—the most important factor of the quality of work life. The paper ends up with some recommendations to the EEHC's officials that provide a better understanding of the factors of the quality of work life, and henceforth the decision-making process.